Order tracking automation encompasses all technological and software components that order delivery and management systems utilise to monitor an order’s status from the moment it is placed until it is delivered. This automates the order tracking processes and integrates different tools so an order’s status, location, and estimated delivery time can be easily accessed without any manual work. The adoption of automations allows businesses to enhance transparency, operational efficiency, and customer service as well.
Step-by-Step Explanation
- Order Tracking Definition
Order tracking is monitoring the status of an order throughout the various activities in the supply chain. Be informed of its progress through the different steps, including processing, shipped, in transit, out for delivery, and delivered. Previously, these status updates relied heavily on manual work from the different parties involved in the process.
- The Role of Automation in Order Tracking
Technologies such as real-time data sync, integration with shipping carriers, automated customer notifications, and analytics for performance monitoring can take complete control over order tracking automation. Automation eliminates the dependency on manual data entry and human supervision, ensuring that customers and businesses have the right information whenever they need it.
- Important Order Tracking Automation Features
Live Tracking: Follows the order as it moves and updates in real-time.
Carrier Integrations: Automatically collects the tracking numbers for transport companies like FedEx and UPS.
Automated Alerts: Notifies customers about changes in their order via email or SMS.
Centralised Dashboards: Provides an interface through which orders are managed from a single point.
Exception Management: Proactively raises flags to alert about delays and issues needing fast resolutions.
- Advantages of Order Tracking Automation
Greater Customer Satisfaction: Order status alerts reduce the worry of customers for their order deliveries.
Increased Productivity: Reduced time spent on manual order tracking, improving the overall accuracy of operations.
Reduced Costs: Decreased mistakes pertaining to misplaced packages or inaccurate shipments.
Greater Visibility: Provides a clear order’s journey increasing trust levels and satisfaction.
- Tools for Implementing Order Tracking Automation
Some of the more common technologies are:
AI (Artificial Intelligence) enabling predictive analytics.
IoT (Internet of Things) devices, including GPS trackers.
RPA (Robotic Process Automation) for workflow automation.
Cloud-based integration.
With the application of these tools, an organisation can achieve optimisation in their supply chain while maintaining the standard of customer satisfaction.
As we have outlined before, order tracking automation transforms the old tracking approach into a modern and advanced system that saves time and money for customers and businesses, and improves efficiency, accuracy, and productivity.
